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Quality, speed, price & good advice
Quality, speed, price & good advice
All Languages is a full-service language-services provider that has served professionals since 1971. We are Canadian owned and operated, and serve clients that are located all around the world. We are focused on customer satisfaction, and utilize technology to continuously improve processes and client communication. Our ultimate goal is to provide you with high-quality linguistic services at competitive rates.
Quality is a product of accomplishing many things successfully, and consistently, at a very high standard:
We turn around quotes quickly and can complete your translation project, or set up an interpreting assignment, in compressed time frames.
We have a "live answer" phone system so you can quickly reach someone to place an order or get a question answered.
Our 24/7 secure Web portal lets high-volume-translation clients enter orders directly to speed up delivery.
We can show you how to reduce your out-of-pocket costs while maintaining quality.
In translation, our advanced translation-memory and term-base technologies enable us to lower per word costs as your asset base grows.
In interpreting, we can negotiate volume discounts with vendors and pass along the savings to you. We also make reminder calls to limited-English-proficiency persons to reduce missed appointments.
We believe that time is money and you have better things to do with your time than process paper.
Our in-house IT team can customize processes and automate the compilation of reports to meet your precise needs.
This will save your organization the costly time required to sort out month-end approvals, and enable you to provide management with detailed reports.
What sets us apart from other language services providers is our expertise in handling multilingual projects.
The Internet is enabling businesses to compete globally, and at home our immigration policy is changing the linguistic landscape of our communities.
In Canada, more than 200 different languages are spoken across the country with fast growth in Punjabi, Chinese languages, Spanish, Tagalog, Arabic and Urdu.
Over the years we have built our reputation on trust. What you can expect from us:
All Languages requires every employee and contractor to sign a confidentiality agreement.
All data is stored on a secure server with access through a 128-bit SSL Web service. Each server is backed up nightly and encrypted for added protection.
All paper copies of confidential information are shredded and destroyed by CINTAS Document Management.
To deliver quality services we rely on a well-trained staff managed by an experienced senior-management team.
All our administrative, IT, sales, and marketing staff are located in our head office, including client services (which other companies often outsource offshore).
We believe this provides clients with superior service and enables us to continually train and develop our staff.
We are certified to the world's highest standards and were the first translation- and interpreting-services provider to hold all available Canadian and European industry standard certifications.
We carry extensive errors-and-omissions insurance and remain claim-free.
Details of our coverage are available upon request.
Quality is achieved by doing a number of important things at a consistently high standard. We strive to continually improve all aspects of our business by keeping quality at the forefront of our thinking every day.
We are committed to being the best in the industry at facilitating effective multilingual communications and delivering a great customer experience.
Our quality policy and objectives are reviewed at management meetings and communicated internally to ensure understanding and compliance.
Our staff is carefully trained to understand your needs, budget and timeframes. This understanding, and our deep pool of resources, enables us to select the right linguist for your needs.
Translator qualifications and selection Interpreter qualifications and selection
We follow well-defined workflows that are formally evaluated, leading to continual quality improvement.
Translation quality assurance Interpreting quality assurance
All Languages is certified to the world's highest standards.
Translation service provider certifications Interpreting service provider certifications
Year of incorporation
The founders of the company are multilingual and got involved in translation when their business associates frequently asked them to help translate documents.
There were few translation companies in Toronto at that time, and there were no regulations or governing bodies for the industry. Anyone who spoke two languages could try their hand at translating or interpreting.
All Languages Ltd was founded with the belief that a professional language-services company that was committed to fast quality service could prosper and become an industry leader.
Relocation to 421 Bloor Street East
The company's commitment to quality attracted business clients from all industries, which fueled revenue growth and increased the size of full-time staff to fourteen. More space was required, prompting the company to relocate its head office uptown.
The on-site staff consisted primarily of in-house translators and a small management team. The interpreters were freelancers who were always on the road due to the nature of their profession.
Over time, the number of translators located in the head office dropped to just a few as technology enabled them to work from home.
Computer-aided technology
The rapid advancement of technology had a great impact on the language-services industry, especially in areas related to the automation of manual and repetitive tasks (much like computerization impacted the accounting industry).
The company's management was forward thinking, which led to the early adoption of advanced Computer Aided Translation software and systems that improved consistency and reduced costs.
The company invested in Translation Management Systems to efficiently share data, automate workflows, manage term bases and memories, perform terminology extraction and more.
45th Anniversary
All Languages recently reached its 45th anniversary milestone. Today, it is still owned and operated by the founding family which has developed many loyal people with robust careers. This includes both non-linguist employees, and our network of hundreds of dedicated translators and interpreters.
Our company has built a reputation for having a "yes we can!" attitude. Our clients include thousands of companies, across all industries, several of whom are listed in the Financial Post Top 500.
For many years All Languages has been deeply involved in the translation and interpretation industry. Along with other industry leaders, we were very active in the establishment of governing bodies which led to the definition and implementation of certifications and quality standards.
We continue to participate at the executive level in key language-industry associations which aim to improve the competitiveness of the industry through advocacy, accreditation and information sharing.
This provides us with insight into innovative solutions and best practices that help us achieve high levels of quality and customer satisfaction.
Paul Penzo, President
Throughout his career, Paul has held a long list of executive positions in translation and interpreting-industry associations. His knowledge and commitment have been instrumental in moving the industry forward for the benefit of all stakeholders.
Paul continues to stay at the forefront of the industry and is currently a Steering Committee Member of the Canadian Coalition on Community Interpreting (CCCI) and the Ontario Coalition on Community Interpreting (OCCI).
Paul's contributions are in vision-setting and crafting of the official strategic and tactical plans that will satisfy a balanced representation of industry stakeholders. Coalition participants include interpreting-service providers (commercial and not-for-profit), training organizations (colleges and community based), purchasers from different sectors (government, health, legal, social services), and interpreter associations.
All Languages is very actively involved in the translation industry, both on a national and international basis. Some of our professional memberships include:
Funded by Industry Canada to represent the three Ts of the Canadian language industry: Translation, Training and Technology
The association provided tools and information to industry-member businesses that provide translation, interpretation, localization and language-training services. The ALC asks all member companies to adhere to a strict code of professional conduct to ensure that they deliver the highest-quality services.
Developed the National Standard Guide for Community Interpreting Services to remove barriers that affect people with Limited English Proficiency (LEP).
The IMIA is committed to leading the advancement of professional medical interpreters and to promoting equal language access for all healthcare patients.
We work with professionals and adhere to global standards. We value translators, interpreters, terminologists and post-editors who maintain memberships or certifications with organisations such as:
Paul Penzo, president of All Languages, recently won the IMIA (International Medical Interpreters Association) Annual Lighthouse Leadership Award for distinguished leadership, service and outstanding participation in IMIA activities over the past year.
Congratulations to our former president Adele Salvagne for making the list of the Top 100 Female Entrepreneurs of 2012. This is Canada's largest celebration of entrepreneurial achievement by women which ranks female entrepreneurs by size of business, growth rate and profitability of the companies they own and manage. Check out the website for more details.
For 15 consecutive years, All Languages has been awarded the Consumer Choice Award Gold Standard in the Translators and Interpreters category.
Adele Salvagne, former president of All Languages, made Profit Magazine's list of Canada's Top Women Entrepreneurs, in 2009 and 2010. This annual list showcases and honours 100 women entrepreneurs delivering world-class products and services.
See our "Insight Series" of white papers that are designed to help you become a more informed buyer of translation and/or interpreting services.
Our network of professional linguists extends around the world.
We constantly review the performance of our translators and interpreters to ensure that the quality of their work meets our high standards.
We provide steady work to the high performers which means you can rely on us to select the best linguist available based on your needs.
We are always searching for the best and brightest linguists.
Learn about the Linguist Collaboration Program Translator qualifications and selection Interpreter qualifications and selection
We take pride in the fact that many of our staff members have been with us for 5, 10 and even 15 years or more. Their passion and dedication has been essential to our success.
Considering a career in the language services industry?
All Languages is committed to providing services in a manner that respects the dignity and independence of all persons, including people with disabilities.
We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other customers.